Returns & Replacements
Should you receive incorrect or faulty goods they can be returned to us under our returns policy conditions. Goods will only be accepted back for credit in the original unopened packaging and the product has not been used should you have difficulty completing the returns form which we will send to you by e mail or post you can also contact us by telephone at the number given under the Customer Service section. All goods returned to Fountains & Decor Ltd will be fully inspected for damage and authenticity. Should Fountains & Decor Ltd discover the product defect or authenticity is not as a result of our making we will not refund replace or refund the costs of the items.
Within 14 days of receipt of your order you may return goods to Fountains & Decor Ltd for a refund less delivery costs providing the goods are in saleable condition unopened and unused.
10% re-stocking charge applies to all goods returned.
Regarding pond liner, payment is required up front prior to pond liner been cut to the customers requested size. Pond Liner that has been cut to the customers requested size cannot be returned or refunded after payment is made.
Faulty Goods
If there is a fault with your product we will offer you a prompt exchange or full refund within 28 days of delivery. We test all returned products and to qualify for a refund or exchange the product must be free of faults as a result of misuse normal wear accident or neglect. Should we decide after testing the returned product the fault is a result of a manufacturers error then we will replace the product free of charge or refund the cost. A returned item which is found to be defective due to misuse or improper handling by the buyer the product will be returned to the buyer.
Non Faulty Goods
Should there be an error in the quantity or type of product Fountains & Decor Ltd delivers to you we will not accept responsibility for such errors if the complaint is not received by us within 14 days of the delivery. Should we receive a complaint under our conditions stated we will:-
Make good any shortage or failure to deliver or
Refund to you to your original method of payment the full amount paid by you for the products.
We will not accept responsibility or liability for indirect loss or damage arising out of or as a result of a problem you report to Fountains & Decor Ltd under our terms of faulty and returned goods.
Damaged Goods
In the event you received goods damaged in delivery please contact our customer service department within 14 days of delivery and request a returns authorisation. Goods claimed as damaged outside the 14 days of delivery will not be accepted.
Customer service telephone number 045 529020 available Monday To Friday 9am to 5pm